Frequently Asked Questions
Everything you need to know about your 12th Tribe experience.
How long will it take for my order to ship?
We process and ship orders Monday through Friday. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout if you need your fit sooner.
What is your return policy?
We accept returns on unworn, unwashed items with tags attached within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Can I exchange an item for a different size?
Yes! We offer easy exchanges through our online portal. Simply select the new size you need, and we will ship it out as soon as your original return is scanned by the carrier.
Do you ship internationally?
Absolutely. 12th Tribe ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible buy-now-pay-later options including Afterpay and Klarna.